CCR delivers concrete benefits to the hospital that participates in the charged-off debt donation program.
CCR does not replace or disrupt a hospital’s current debt collection policies, procedures and timelines. Rather, we work with patient accounts (only commercial payor and self-pay) after the account has been fully charged off by the hospital’s accounting department and the debt has been classified as “uncollectable”, for accounting purposes.
Our compassionate approach in working with patients avoids aggressive revenue cycle management practices, which can create negative and damaging publicity for the hospital. This is a top priority for CCR.
Our program allows the hospital to turn a portion of their bad debt assets into a working asset for the benefit of the local community. CCR is committed to a fund wide range of charitable activities that benefit the local community, including funding public health programs, child development programs and donations to other qualifying local charitable organizations. CCR also funds scholarships, that advance nursing and technical education for hospital employees.
Patients have already been through your current collection policies and protocols. Now, for the first time, a hospital can support the financial health of their patients/community with dignity…when they need it most. This is a key provision when considering social determinants of health.
CCR also works to create positive community success stories based on the many patients we assist. The debt donation program demonstrates the hospital’s commitment to the financial health of their patients. As we see repeatedly, financial health helps dramatically lower a patient's level of stress, thus improving their overall health outcomes.
Finally, there are financial benefits for the hospital. For-Profit hospitals could receive a tax deduction for the donation to CCR. Not-for-profit hospitals can help meet important Community Benefit requirements and support retention of the hospital’s tax exempt status.
Helping patients get back on their feet, financially, minimizes ongoing financial stress – the result is families that are more stable and able to achieve better health outcomes - especially for children.
Reduce operating expenses foradministration/ management of charged-off bad debt.
Helping bad debt patients get back on their feet, financially, makes the patient more capable of paying future medical debts that might be incurred.
CCR funds advanced educational programs for employees wanting to build new skills and capabilities.
CCR Community Investment Fund (CIF) stimulates involvement and growth of a wide range of activities and non-profit charities to create more vibrant communities for the benefit of patients, employees and the hospital.
Healthcare organizations face evolving mass media and social media environments that scrutinize debt collection practices – donating charged-off delinquent debt to CCR enhances healthcare provision’s reputation and minimizes risk for negative media.
Patients will continue hospital visits as needed and will not feel guilt or embarassment due to having old hospital bills on their hospital record. Their continuum of care will not be halted, for themselves or their family, allowing them to live their healthiest life.